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The most common cause of failure of digitisation projects is to over focus on the technology. So what should you focus on?
Below are 10 pointers from the Pioneers of Digitisation delivering a step change in performance.
- Set priorities based on the drivers of business success. Progress can stall by focusing on things that have little consequence to business success factors. Teams need to be guided towards improving metrics which can deliver a step change in business value added.
- Understand the end to end process: It can be hard to see where the waste is in individual steps in the process. Getting the team together to discuss their work creates the foundation for understanding where closer interaction and communication can deliver gains to customer value. Matching that understanding with potential Digital solutions is the foundation step for Digital CI.
- Identify the pain points that inhibit those drivers. Identify value control points and identify how to apply pull rather than push logistics
- Develop a clear and simple route map: to full application. That should include a definition of how to set up each stage, what resources to use, RACI, resources, project management process, trigger points for progressing to the next stage.
- Involve the right people: Processes cut a diagonal slice through the organisation, involving different departments or functions as well as management levels. Everyone has a view on how the process operates but only those at the coalface really know
- Focus on what you can influence: Engagement will only occur when people can see the direct impact of their actions. Brief the local area team to start small and learn fast.
- Make Information Wastes Visible: Measure effectiveness and capture Availability wastes: Missing Instructions, and Information gaps, Performance wastes: Re-planning and Overload, Quality wastes Delays and Complexity
- Encourage Curiosity: Raise awareness of digitisation options and gains, communicate widely each pilot scope and justification basis, what was tried, what was accomplished, what are the lessons learned, who to talk to about specifics, where to see the best examples.
- Use Practical Testing: to evaluate potential options, refine ideas and confirm proof of concept
- Design the organisation to fit the process: Be prepared to reassign roles and responsibilities based on lessons learned at the proof of concept pilot stage.
