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Over 69% of manufacturers feel that their Performance Management Routines are not fit for purpose. Set out in this article are the building blocks used by the 31% who have successful Performance Management processes.
Organisations that do this well recognise that more than 80% of the causes of recurring problems can be eliminated through feedback from front line personnel leading to enhancements in work routines and standards.
They have learned that the most common barriers to high levels of performance are gaps in accountabilities resulting in weaknesses in knowledge and skill development. Two areas where it is difficult to measure their direct impact on day to day performance if only short term indicators are reported.
The outcome of actions to deal with this common barrier are:
- Improved targeting of Front Line skill development
- Increased Front Line problem ownership
- Greater involvement of Front Line teams in completing local area day to day routine management tasks.
The success of actions involves tracking longer term metrics that feedback on the demonstrated competencies of front line teams in these areas for example:
- Delivery of Year on year performance gains: No matter how good you are today, striving to do better is an essential part of remaining competitive.
- Transformational Improvement Glidepaths: Improving Effectiveness raises operational resilience. That releases management and specialist time from routine activities to deal proactively with the introduction of new products, services or technology to adapt to changing market expectations.
- Engagement: Front line personnel experience first hand the unplanned events and problem areas that impact on effectiveness. Investing time to engage them with removing these causes typically achieves an ROI of 15-25%.
- Team based Focussed Improvement: Small group activity (Improvement teams of 5-7) as part of the weekly routine is the vehicle for delivering the insight and learning that underpins year on year improvement in effectiveness.
PERFORMANCE MANAGEMENT AND HIGH PERFORMANCE TEAMWORK CAPABILITY
In summary Performance Management is most effective when it drives user engagement with problem ownership and actions to resolve them.
The table below summarises the content of the Team Review and Coaching (TRaC) development steps embedded in the TPM Roadmap. These benchmarks provides a both a measure of Leadership capability and Performance Management process performance based on demonstrated capability. They also provide a framework for Team based recognition to guide progress towards high performance teamwork capabilities..
|
Level |
Key Competencies |
|---|---|
|
1A. |
Front Line Team can identify waste, standardise operations and improve workflow. |
|
1B. |
Front Line Teams can assess, stabilise and improve end to end line performance. |
|
2A. |
Front Line Team can carry out all routine activities refine working methods to reduce effort needed. |
|
2B. |
Front Line Team can achieve and sustain "Normal Conditions" with minimum effort. |
|
3A. |
Able to reduce unplanned interventions to remove causes of quality defects and improve insight into optimum conditions. |
|
3B. |
Able to reduce planned interventions and progress towards no touch running to improve quality consistency and reduced variability. |
|
4A. |
Able to deliver and maintain optimum conditions from new/modified assets providing new/enhanced products and services. |
|
4B. |
Able to deliver new value from operations to set the customer agenda. |
Table 1: Demonstrated Competencies within the TPM Roadmap Steps
These competencies systematically wean Front Line Improvement teams their dependency on "Management" to deliver improvement.
" give a hungry man a fish and you feed him for a day, teach him to fish and you feed him for life."
The TPM Roadmap steps also provides a vehicle to deliver leadership capability as they guide the development of High Performance Teamwork capabilities.
Figure 1.0 TPM Roadmap Simultaneous Development of Team and Team Leader Capabilities
Contact us to find out more about how we can develop your Team and Team Leader capabilities using practical improvement activities alongside day to day duties.
