Developing First Line Leadership Skills

That includes

• Front line leaders who want to take stock of strengths and weaknesses.
• Aspiring Front Line Leaders who want to understand what it takes to succeed in the role.
• Those meeting the challenge of developing the next generation of Front Line leaders.

The course approach includes the use of case studies and exercises to:

• Understand the scope of the role and develop a personal inventory of strengths and gaps to work on.
  • Recognise the barriers to best practice and preventing the gains from slipping away.
  • Identifying opportunities, gaining support and developing the justification.
  • Engaging the front line with change
  • Creating a bespoke local area roadmap to incorporate into daily management

A course developed to equip Front Line Leaders to achieve:

• Workforce Engagement.
• Technology understanding.Team based skill portfolio design.
• Standardisation of work routines.
• Integrated supply chain and workflow planning.

The workshop provides team leaders, change agents, technicians and business sponsors with a practical road map to deliver and lock in the gains from joined up work processes and workforce engagement.  

Participants will learn how to

By the end of the workshop, delegates will be able to:

• Identify the barriers to best practice and how to deal with them.
• Develop practical road maps and identify the key success factors to deliver the potential gains.
• Establish realistic and achievable targets and guide teams on their journey towards year on year performance improvement.
• Coach and engage direct reports to embed best practice wisdom into daily routines.
• Refine technology controls to simplify process stability and consistency.
• Support the development of work routines that are easy to do right, difficult to do wrong and simple to learn.

 Who should attend?

The course content is designed to set out the team leader role in surfacing and resolving pain points to deliver gains from improved connectivity. That includes

• Team Leaders
• Change agents
• Operational Technology Engineers
• Business Sponsors
• Project managers

Session 1

• Introduction, what do you want to achieve, personal goals and challenges
• The front line reality and the challenges of the changing team leader role
• Team and team leader roles
• The changing Front line Leader landscape
  • Organiser, Analyst, Trainer, Coach, Ambassador, Communicator.

Session 2

• Case Study Part 1: The traditional front line reality and the pressure for change.
• Recognising pain points:
• Procedures and work routines.
• Job design and team skill profile.
• Change management.
• Understanding barriers to best practice preventing gains from slipping away

Session 3

• Case study part 2: Using data to drive up best practice standards
  • Lessons learned - Applicability to
  • Envisioning future change:
  • Team, team leader, shift teams, cross functional collaboration, supply chain
    • Identifying opportunities, gaining support and developing the justification
• The pilot process goals and road map
• Engaging the front line with change
• Using pilot projects to refine and validate proof of concept/Justification
  • Start small, learn fast
  • Learning from failures, recognising success

Session 4

• Daily management – Creating a new front line reality
  • Workplace learning
  • Coaching and compliance
• Communicating results
• Locking in the gains
• Making further progress.
• Forward planning
  • Long term vision
  • 12 month plan
  • 90 day programme

The workshop will be led by Graham Cooper.

Graham’s approach to management and Front line leader coaching is based on the lessons learned from running a multi award winning site for over 20 years.

On their journey they were one of the first UK companies to gain accreditation under ISO 50001 Energy standards. The gains from this were then shared with the rest of the organisation.

Under Grahams guidance over the next 5-6 years they stripped out approaching €15 million of annual energy and chemical expenditure from the world wide estate. Part of which came from tapping into advances in digitisation and industry 4.0 techniques at minimal cost.